TSA PASSENGER SUPPORT SPECIALISTS are available to families who are traveling with people with special needs. Families that are concerned about the check point process or that need special accommodation can ask a TSA officer or supervisor for a Passenger Support Specialist who will provide on-the spot assistance.
A Passenger Support Specialist can be onsite when you need them by calling ahead of time at 1-855-787-2227. The TSA website has a kids’ section with a cartoon video to help children understand the screening process at the airport. Check to see if the airport provides opportunities for families to rehearse the flight procedures prior to the traveling. If not, plan a visit there with your grandchild, before your departure, to lower possible anxiety.